When you engage with Thincsense for mobile app design services, we collect information that helps us deliver better results for your project.

We don't collect sensitive personal information like financial data, health records, or government identification numbers unless specifically required for project invoicing.

Your information serves specific purposes that directly benefit your mobile app design project:

• Delivering personalized UX/UI design services tailored to your app's unique requirements
• Communicating project updates, design iterations, and milestone completions
• Understanding your target audience to create more effective user experiences
• Invoicing and managing payment for completed design work
• Improving our design processes based on project feedback and outcomes
• Sending relevant design insights or industry updates that might interest you

We're selective about when and how we share your information. Here's our approach:

With Your Permission: We'll only share project details or use your app as a case study if you explicitly agree. Many clients prefer to keep their projects private until launch, and we respect that completely.

Service Providers: Sometimes we work with trusted specialists like copywriters or developers to enhance your project. These partners sign confidentiality agreements and only receive information necessary for their specific contributions.

Legal Requirements: We'll disclose information if required by Thai law or to protect our legitimate business interests. This is rare, but we want you to know it's possible.

Business Transfers: If Thincsense is acquired or merged with another company, your information would transfer to the new owners under the same privacy protections.

You have significant control over your personal information. Here's what you can request:

To exercise these rights, simply email us at contact@thincsense.com. We'll respond within 30 days and walk you through the process.

Protecting your project information is crucial for maintaining trust and ensuring your competitive advantage. Here's how we keep your data secure:

• Encrypted storage for all project files and communication records
• Secure, password-protected file sharing systems for design deliverables
• Regular security audits of our systems and processes
• Limited access protocols—only team members working on your project can view related information
• Secure backup systems that protect against data loss while maintaining confidentiality
• Regular software updates and security patches on all systems handling client data

We don't keep your information indefinitely. Here's our retention approach:

Active Projects: We retain all project-related information throughout our collaboration and for 12 months after completion. This helps us provide ongoing support and reference previous design decisions if needed.

Contact Information: We keep basic contact details for up to 3 years after our last interaction, allowing us to reach out about potential new projects or important updates.

Financial Records: Invoicing and payment information is retained for 7 years to comply with Thai tax and business regulations.

Portfolio Materials: Design work displayed in our portfolio (with your permission) may be retained longer, but we'll remove it immediately upon request.

Thincsense operates primarily in Thailand, but some project collaboration might involve international data transfers:

Cloud Services: We use reputable cloud storage providers that may store data in multiple countries. These services maintain strong privacy protections and comply with international data protection standards.

Client Communication: If you're based outside Thailand, our email and file sharing systems might transfer your information across borders during normal business operations.

Specialized Services: Occasionally, we might consult with international specialists for specific design challenges. Any such transfers would be covered by confidentiality agreements.

All international transfers maintain the same privacy protections outlined in this policy. We only work with service providers that demonstrate adequate security measures and privacy commitments.

Our website uses minimal tracking to improve your browsing experience:

• Essential cookies that help the website function properly and remember your preferences
• Analytics cookies that show us which portfolio pieces generate the most interest
• Performance cookies that help us identify and fix technical issues

We don't use advertising cookies or share website activity data with marketing platforms. You can disable cookies through your browser settings, though this might affect website functionality.

We update this privacy policy occasionally to reflect changes in our services, legal requirements, or privacy practices. Here's how we handle updates:

Significant Changes: For major policy changes that affect how we handle your information, we'll email all current clients and provide 30 days notice before implementation.

Minor Updates: Small clarifications or additions will be posted on our website with an updated effective date.

Ongoing Projects: If you're in the middle of a design project when we update our privacy policy, we'll discuss any relevant changes during our next scheduled communication.

We recommend checking this page periodically if you're interested in how we handle privacy. The effective date at the top shows when we last made changes.